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Disconnection Policy

Policy as of April 22, 2020

Bills are due ten (10) calendar days from the date of the bill. Bills become delinquent and subject to disconnection if not paid after twenty-five (25) days from the date of the bill. At least six days prior to any proposed disconnect, you will be sent a reminder notice stating that your service will be disconnected. If payment is not made within this period, we will attempt a courtesy call by phone at least one day before your service is to be disconnected.

A collection fee of $25 will be automatically added to any account on the scheduled cutoff date due to nonpayment of bill. To avoid this charge, payment in full must be received on or before the reminder notice or extension agreement due date.

If your service is disconnected because of non-payment, your service will be reconnected only after you have paid your past-due account in full. You will also have to pay a reconnect fee as indicated on your reminder notice. If your service is disconnected for non-payment twice in one year, an additional deposit may be required. If you have a complaint concerning your service, or a question about your bill, advise us 24 hours before the date we have set to disconnect your service. We will attempt to take care of the matter to everyone's satisfaction. If you wish to request an extension for the payment of your bill, come to our office or call and ask for the billing department.

Charges for collection fees and reconnection of service are as follows:
  • $25 - Collection fee automatically added on scheduled cutoff date.
  • $25 - Reconnect during office hours and before 5:00 p.m.
  • $50 - Reconnect after 5:00 p.m. and after office hours.
  • $75 – Between 8 a.m. and 9 p.m. on holidays and weekends.
Note: Reconnects will not be made after 9 p.m.

You can avoid any of the above charges by contacting our office in advance to arrange an extension, or to be referred to agencies that can provide assistance. Please call our billing department at 573-449-4181 for more information.

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©2021 Boone Electric Cooperative. All Rights Reserved.

  • Home
  • My Account
    • SmartHub
    • About SmartHub
    • SmartHub One-Time Bill Pay
    • Pay Invoices
    • Payment Options
    • Disconnection Policy
    • Filing For An Extension
    • Utility Bill Assistance
    • Rates
    • Billing Cycles
  • Member Benefits
    • Bylaws
    • Refund of Capital Credits
    • Your Co-op, Your Vote
    • Annual Meeting
    • Energy Programs & Rebates
    • Rural Missouri
  • Services
    • Service Requests
    • Dusk to Dawn Lights
    • Viasat™ Satellite Internet
    • Right-of-Way Management
    • Engineering
      • New Service
      • Meter Base
      • Call Before You Dig
      • Underground Utilities
      • Easements
    • Medical Alert
    • BCRSD - Sewer District
  • Community
    • Boone Electric Community Trust
    • Operation Round Up
    • Youth Leadership
    • Scholarships
    • Night at the Ballgame & Theater
    • Energy in Today's Classroom
    • BEC Event Calendar
    • Revolving Loan Fund
    • Green Tree Partnership
  • Education
    • Outage Tips
    • Energy Education for Schools
    • Space Heater 101
    • Generator Safety
    • IREC Solar Panel Safety
    • First Responder/Media Safety
    • Downed Line Safety
    • Seasonal Savings TIps
    • Surge Protection
  • Energy Solutions
    • Take Control & Save®
    • Energy Efficiency Review
    • Ground Source Heat Pumps
    • Dual Fuel
    • CMCA Weatherization
    • Renewable Energy
      • Renewable Choice
      • Community Solar
      • Renewable Choice Calculator
    • Renewables for Home & Business
    • Energy Usage
    • Electric Vehicles
  • About Us
    • Contact Us
    • Employment
    • Member Bylaws
    • Board of Directors
    • History of Boone Electric
    • Our Service Area
    • Department Managers
    • Co-op Links
    • Our Power Supply
    • Mission Statement
  • Future Building